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Warranties

Warranty Policy

    • Customers are required to email a photo of damaged merchandise to phoenixsofafactory@gmail.com for a service authorization
    • Defective merchandise in good condition will be repaired free-of-charge 30 days after purchase for customers who opted for delivery with assembly
    • Customers who opted for merchandise pickup are responsible for merchandise transportation to and from the Service Department
    • A standard delivery charge will be assessed for all customers requiring in-home service who do not qualify for free service
      • Charge is generally $79 - $99
    • Defective merchandise that is clean and without signs of abuse may be exchanged within 90 days of receipt for the identical product. Transportation of the merchandise is the customers responsibility.
      • Customers who do not qualify for free in-home service are responsible for merchandise transportation to Service Department 
    • Defective merchandise my not be returned for a refund - repair or exchange are the only available options
    • Merchandise that appears dirty or heavily abused will incur a service fee or may be rejected by the manufacturer

 

 

A manufacturer warranty comes with evey product we sell.

Poundex: 3 Month
Coaster: 3 Month
Ashley: Varys per product (call for details)
Phoenix Sofa Factory: 1 Year


Also 3 year and 5 year paid warranties available.

Covers:
Stains: Household Liquids, Food & Beverage, Ink, Paint, Dye, Crayon, Lipstick, Nail Polish, Human & Pet Bodily Fluids 

Damage: Rips, Punctures, Tears, Heat Marks & Burns, Gouges, Deep Scratches in Wood, Peeling or Lifting of Wood Veneers